Y & Li Acupuncture Herbal Medicine Clinic (“we,” “us,” or “our”) owns and operates this website. By accessing our website, booking services, or receiving care from our clinic, you agree to the following Terms and Conditions. Please read them carefully and accept all the Terms & Conditions to use our website or to book our services.

 

1. Use of Website and Content

All content on our website, including text, graphics, logos, images, videos, and educational materials, is provided for general informational purposes only.

 

You agree to:

• Use this website for lawful purposes only

• Not misuse, reproduce, or distribute content without prior written permission

• Not attempt to gain unauthorised access to our systems or interfere with website functionality.

 

The information provided does not constitute medical advice and should not replace consultation with a qualified healthcare professional.

 

2. Appointments, Cancellations & Rescheduling

We value your time and strive to provide the best care for all patients.

 

Appointments:

• Appointment bookings can be made online, by phone, or in person.

• Fees are payable at the time of in-person consultation, and fees for Telehealth consultation are payable in advance. We accept payments via EFTPOS, Debit & Credit cards (except AMEX), bank transfers and cash. 

 

Cancellation & Rescheduling Policy:

• We require at least 24 hours’ notice for cancellations or rescheduling.

• Late cancellations or missed appointments may incur a cancellation fee.  Cancellations within 24 hours will incur a 50% charge, and no-shows or cancellations made less than 4 hours before the appointment will be charged in full.

• Repeated missed or rescheduling appointments may result in refusal of future bookings, or a non-refundable booking deposit of $50 will be required to secure your appointment. This will be deducted from the final cost on the day of the appointment. 

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We understand that emergencies happen and will assess exceptional circumstances at our discretion.

 

3. Service, Product Terms & Refund Policy

This policy outlines the terms governing services and products provided by Y & Li Acupuncture Herbal Medicine Clinic. By booking an appointment or purchasing products from our clinic, you agree to the following terms.

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3.1. Services Overview

We provide professional healthcare services including:

• Acupuncture

• Herbal medicine consultations and prescriptions

• Chiropractic

• Related complementary therapies

All services are delivered based on individual assessment and professional judgment.

 

3.2. Herbal Medicine & Products

a. Custom Herbal Formulas

• Herbal prescriptions are tailored specifically to each individual.

• Due to their personalised nature, they are non-returnable and non-refundable once dispensed.

b. Retail Products

We may offer:

• Packaged herbal products

• Health-related items

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3.3. Returns & Refunds (Products)

a. Faulty or Damaged Products

You are entitled to a replacement or refund if a product:

• Is faulty or defective

• Is damaged at the time of purchase

• Does not match its description

Please notify us within 7 days of purchase with proof of purchase.

b. Change of Mind

• We do not offer refunds for change of mind on opened or used products

• Unopened products in original condition may be eligible for exchange or store credit at our discretion

c. Allergic Reactions or Sensitivities

• If you experience an adverse reaction, discontinue use immediately and contact us

• Refunds or exchanges may be considered on a case-by-case basis

 

3.4. Service Refund Policy

a. Completed Services

• Fees for services already provided are non-refundable

b. Prepaid Packages

• Packages are non-refundable but may be transferable at our discretion

• Unused sessions may be forfeited after an extended period of inactivity

c. Dissatisfaction with Service

If you are not satisfied, please contact us promptly. We will make reasonable efforts to address concerns, which may include:

• Follow-up consultation

• Adjustment of treatment approach

 

3.5. Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

You are entitled to a replacement, refund, or compensation where required under law.

 

3.6. Limitation of Liability

• Products and services are provided with professional care; however, individual results may vary

• We are not liable for misuse of products or failure to follow professional advice

• You are responsible for informing us of all relevant medical conditions, allergies, and medications

 

3.7. Changes to This Policy

We reserve the right to update this policy at any time. Updates will be published on our website.

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By purchasing our products or using our services, you acknowledge that you have read, understood, and agree to this policy.

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4. Advertising & Regulatory Compliance

We are committed to ethical and compliant healthcare advertising.

• All promotional content is designed to comply with applicable laws and guidelines, including those set by relevant Australian health regulatory bodies.

• We do not guarantee outcomes or make misleading claims about treatments.

• Case examples (if used) reflect individual experiences and are not guarantees of results.

 

5. Disclaimer of Warranties

All services and content are provided “as is” and “as available.”

 

We do not warrant that:

• The website will always be available, uninterrupted, or error-free

• Information is completely accurate, current, or free from omissions

• Treatments will achieve specific results for every individual.

 

Healthcare outcomes vary depending on individual circumstances, and no guarantees are made regarding effectiveness.

 

6. Limitation of Liability

To the fullest extent permitted by law:

• Y & Li Acupuncture Herbal Medicine Clinic is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

• Our liability for any claim related to services is limited to the amount paid for the service in question.

• We are not responsible for decisions made based on information provided on our website.

 

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

 

7. Intellectual Property

All intellectual property on this website, including:

• Branding, logos, and clinic name

• Written content and treatment information

• Design, layout, and visual elements

…is owned by or licensed to Y & Li Acupuncture Herbal Medicine Clinic.

 

You may not:

• Copy, reproduce, or distribute content without written consent

• Use our branding or materials for commercial purposes.

 

You may:

View and download content for personal, non-commercial use only.

 

8. Privacy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

 

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia.

 

You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising out of or in connection with these Terms, your use of our website, or our services.

 

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will take effect once published on our website.

 

11. Contact Us

If you have any questions regarding these Terms and Conditions, please use the "Contact" page on our website.

 

By using our website or services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.