Privacy Policy

Last updated: 25 April 2026

Y & LI INTEGRATIVE HEALTH CENTRE (AUSTRALIA) PTY LTD (ACN 638 579 450) (“we,” “us,” or “our”) which operates the website- www.yliacupunctureclinic.com.au- is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or receive services from our clinic.

1. What Information We Collect

We may collect the following types of personal information:

a. Personal Details

Name
Date of birth
Contact information (phone number, email, address)

b. Health Information (Sensitive Information)

Medical history
Symptoms and conditions
Treatment records and clinical notes
Medications and supplements

c. Website & Usage Information

IP address
Browser type and device information
Pages visited and interaction data (via cookies or analytics tools)

2. How We Collect Information

We collect information through:

Appointment bookings (online, phone, or in person)
Patient intake forms
Consultations and treatment sessions
Website forms and email correspondence
Cookies and analytics tools when you use our website

Where reasonable and practical, we collect information directly from you.

3. Why We Collect Your Information

We collect and use your information to:

Provide healthcare services and treatment
Maintain accurate clinical records
Communicate with you about appointments and care
Process payments and manage accounts
Improve our services and website functionality
Comply with legal and regulatory obligations

We will only use your personal information for the purpose for which it was collected or for related purposes you would reasonably expect.

4. Disclosure of Information

We may disclose your information to:

Other healthcare providers involved in your care (with your consent)
Third-party service providers (e.g., booking systems, IT support)
Regulatory bodies or authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

Secure electronic record systems
Password protection and access controls
Secure storage of physical records

6. Access and Correction

You have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information

Requests can be made by contacting us using the details below. We may require verification of identity before providing access.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Enhance user experience
Analyse website traffic
Improve our services

You can disable cookies through your browser settings, although this may affect website functionality.

8. Retention of Information

We retain personal and health information for as long as necessary to:

Provide services
Comply with legal obligations (e.g. medical record retention requirements)

9. Complaints

If you have concerns about how your personal information is handled, please contact us.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date. You should review this Privacy Policy from time to time to review any changes. Any revised Privacy Policy, once published on our website, will apply to all Personal Information that is handled by us.

By using our services or website, you consent to the collection and use of your information as described in this Privacy Policy.